Returns & Exchanges
At The Farmer's Dog, we want your pup to love their fresh food; however, due to the perishable nature of our products, we cannot accept physical returns. If your dog doesn't enjoy their meals, please contact us within 30 days of your first delivery so we can help find a recipe they love or issue a refund.
Contact Our Team
Reach out to our customer success team via email or phone within 30 days of receiving your order to discuss any issues with your pup's meal plan.
Try a Transition
Our experts can provide personalized tips and alternative mixing strategies to help your dog adjust to the texture and taste of fresh, human-grade ingredients.
Donate the Rest
Since we cannot restock fresh food, we encourage you to donate any unopened packs to a local animal shelter or a furry friend in need.
Receive Your Refund
If we can't make it right, we will process a refund for your first box directly to your original payment method, excluding any shipping fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing